For Members
Contact UCLA Health Medicare Advantage Plan Member Services
Welcome Members
Thank you for choosing UCLA Health Medicare Advantage as your care partner and provider. We know you have many options, and we appreciate your trust in us. We understand your healthcare needs are as unique as you. That’s why we’re committed to providing personalized care, world-class resources, and innovative services to help you live a vibrant, healthy life for years to come.
If you have any questions, contact Member Services
Call (TTY 711)
October – March:
8:00 am – 8:00 pm, Monday – Sunday
April – September:
8:00 am – 8:00 pm, Monday – Friday
Your MyChart Member Portal
The MyChart member portal is the easy way to manage your plan and your care. You can conveniently view and manage all your plan information, including your member ID; use our treatment cost calculator, and access important plan forms and documents, and more.
With MyChart, you can also customize your communication preferences to suit your needs. Whether you’re receiving electronic plan documents, updates and reminders, you're in control. Set your preferences according to your preferred methods and frequency to easily stay informed.
Exceptional Member Service and Care Concierge
Whether you’re enrolled in our Principal or Prestige Plan, Member Services is your go-to team for any questions about navigating your plan.
Medicare Advantage Member Services
Call 833-627-8252 (TTY 711)
October – March:
8:00 am – 8:00 pm, Monday – Sunday
April – September:
8:00 am – 8:00 pm, Monday – Friday
Prestige Plan members also gain access to Care Concierge with a dedicated phone number to call support whenever needed. A concierge team member can help you choose a provider, schedule appointments, coordinate care, and ensure you get the most out of your plan benefits.
Frequently Asked Questions
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How can I find in-network providers?
Search our growing list of 7,000+ in-network providers. You can search by name, location, physician type, and more to see if your current doctor is already in-network or choose a new one.
How can I find details about my plan?
Your Summary of Benefits and Evidence of Coverage documents include important information about your cost sharing and the services covered by UCLA Health Medicare Advantage Plan.
What are the costs associated with my plan?
View plan costs for covered treatments, services, procedures, and more in your Summary of Benefits and Coverage.
How do I submit a claim?
You can request a reimbursement by submitting a claim within 12 months for medical claims, and 36 months for prescription drug claims, from the date you received the service, item, or drug.
Mail medical claims:
UCLA Health Medicare Advantage Plan
ATTN: Claims Department
PO Box 211622
Eagan, MN 55121Pharmacy Claims address:
MedImpact Healthcare Systems, Inc.
Attn: Claims Department
10181 Scripps Gateway Ct.
Ste. 200
San Diego, CA 92131Are my medications covered?
Our plans offer $0 deductible for prescriptions at retail pharmacies and by mail. There are $0 copays for preferred generic drugs. Plus, if you take eight or more prescriptions for chronic conditions, you may be eligible for Medicare's Therapy Management program, which provides support to help you manage your medications safely.
The Medicare Prescription Payment Plan allows you to make monthly payments for out-of-pocket prescription drug costs. Plus, if you take eight or more prescriptions for chronic conditions, you may be eligible for Medicare's Therapy Management program, which provides support to help you manage your medications safely.
Does my plan include dental, vision, and hearing?
Yes. You can count on comprehensive benefits with UCLA Health Medicare Advantage Plan, including:
- Dental with $0 preventive dental copays
- Vision with $0 eye exams plus a yearly hardware allowance
- Hearing exams with $0 copays, hearing aid discounts, and an out-of-pocket maximum
Will I have Medicare coverage when I travel?
Yes, in most cases, you’re covered for emergency and urgent care while traveling outside your covered service area. For more information, see Summary of Benefits and Evidence of Coverage.
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What is the Medicare Annual Enrollment and when does it happen?
The Annual Enrollment Period (AEP) runs from Oct. 15 to Dec. 7. During this time, you can review your Medicare plan and make changes for the upcoming year.
How do I stay on my current plan during Annual Enrollment Period?
- No action is needed to stay on the current plan and maintain your coverage. You’ll receive a new Member ID Card before your Jan. 1 effective date.
- If you would like to switch between our Principal Plan with $0 monthly premium, and Prestige Plan with expanded benefits, please contact Member Services.
How will I know if my plan benefits or costs are changing for the next year?
UCLA Health Medicare Advantage Plan will send you an Annual Notice of Change by Sept. 30. This document explains any changes to your plan’s benefits, costs, or coverage for the upcoming year. If you have questions, Member Services is always happy to help.
Will my prescriptions still be covered next year, and how can I check?
The medications covered by our plan can vary from year to year. Please review our current formulary.
I want to switch my primary care physician. Can I stay with my current plan?
Yes, you can keep your plan membership and select a new doctor within our network. Click below to search our growing list of 7,000+ providers by location, physician type, and more. Or call Member Services at 1-833-627-8252 for help finding a new provider.
Do I contact Member Services with questions about my plan or my agent?
Whether you’re enrolled in our Principal or Prestige Plan, Member Services is your go-to team for any questions about navigating your plan.
Will my Member ID Card change if I keep my same plan for 2026?
Yes, you will receive a new Member ID Card before your January 1 effective date.
How can I learn more about the extra benefits included in my plan?
Just click below for information on your plan’s additional benefits.
Where do I find information on benefits used and still available?
The MyChart member portal makes it easy to manage your plan and review your benefits.
You can also call the benefits providers listed below or Member Services at 1-833-627-8252 for your latest benefits information.