Los Angeles Fires: UCLA Health Medicare Advantage Plan Update

Lea esta comunicación en español.           이 커뮤니케이션을 한국어로 읽어보세요          阅读此通讯的中文版

UCLA Health Medicare Advantage Plan is closely monitoring developments related to the Los Angeles wildfires and related public safety utility shutoffs to ensure the safety and care of all UCLA Health Medicare Advantage Plan members. For information on wildfire updates, preparedness and safety please visit CalFire. 

Here is how to access the resources and care you need for UCLA Health Medicare Advantage Plan members:

• We are allowing the immediate refill of prescriptions for members in mandatory evacuation zones – even if the prescriptions are not due to be refilled. For a list of in-network pharmacies, please visit uclahealthmedicareadvantage.org/pharmacy.
  • Preferred diabetic supplies and lancet devices will continued to be covered. Freestyle and Precision blood glucose monitors and test strips will continue to be covered at $0 copay. Dexcom and Freestyle Libre continuous glucose monitors will continue to be covered without a prior authorization. Diabetic supplies from manufacturers not listed above will still require a prior authorization.
• Please call your medical group or IPA for assistance with the following:
  • All needed medical care or urgent care needs
  • Replacement medical equipment or supplies (oxygen, CPAP, etc.)
  • Locating nearby available dialysis centers
  • Needed out-of-network care. If you are unable to receive medical services from an in-network provider due to a state of emergency or displacement, you may access an out-of-network provider and the plan benefits you receive will be provided at the cost sharing you pay in-network.
• Other Community Resources
  • If you are facing mental health struggles, emotional distress, alcohol or drug use concerns, or just need someone to talk to, please call the Department of Mental Health’s Suicide Prevention Lifeline at 800-273-8255, it is free, confidential and available 24/7.
  • The Los Angeles Regional Food Bank offers the Food Pantry Locator to help families find their local food pantry, please visit lafoodbank.org/.
  • For information on California Office of Emergency Services resources, please visit CALOES.
• If you have lost your member identification (ID) card, you can view and print your card from our website by logging in to your MyChart member portal at my.uclahealthmedicareadvantage.org. Alternatively, you can call Member Services at 833-627-8252 (TTY: 711) and request a replacement card.

• We are extending the premium payment grace period by an additional one (1) month.  For more information, please refer to our FAQ.

  Extendemos el período de gracia para el pago de primas un (1) mes adicional. Para más información, consulte la sección de preguntas frecuentes.

  보험료 납부 유예 기간을 추가로 1개월 연장합니다. 자세한 내용은 FAQ를 참조하세요.

  我们将保费支付宽限期额外延长一 (1) 个月。欲了解更多信息，请参阅我们的常见问题解答。

For general questions about obtaining medical services, please contact your medical group or IPA for more information. 

We are here to help. If you are unable to get assistance from your medical group or IPA, you may call Member Services at 833-627-8252 (TTY: 711). Hours of operation: From April 1st through September 30th, you can call 8am to 8pm Monday through Friday. From October 1st through March 31st, you can call 8am to 8pm seven days a week. 

Please continue to visit our website for further updates on plan services.